Online reputation management is an essential aspect of any business’s success. With the advent of social media and online review platforms, managing and maintaining a positive digital image is crucial!
Our Client’s ORM Speaks for Itself
Did You Know?
- Businesses that respond to their reviews attract more customers.
- 95% of consumers check a business’s reviews before making a decision to purchase.
- Respondents look past a negative review if a business has responded to it and adequately addressed the issue.
Importance of ORM & Statistics
- 93% of consumers state that online reviews influence their purchasing decisions.
- Rank higher in local searches, Improve customer retention and offer quality responses!
- Users are significantly more likely to update their critical review if a business responds with a personalized message within 24 hours
Not Properly Managing Your ORM
- Loss of Business
- Negative Online Brand Perception
- Diminished Brand Credibility
Intro to ORM
Leveraging Positive Online Reviews for Brand Enhancement
Positive online reviews are a powerful marketing tool, used to amplify brand credibility, build trust, and attract new customers! A robust online reputation management strategy consists of actively monitoring and responding to positive reviews, by showcasing appreciation for customers’ feedback and their loyalty to the brand.
The Power of Online Reputation
In the digital era, a business’s reputation is no longer confined to word-of-mouth recommendations or traditional advertising mediums. Instead, potential customers turn to search engines and online review platforms to evaluate the credibility and trustworthiness of a business. Consumers heavily rely on online reviews to inform their purchasing decisions, making online reputation a make-or-break factor for new customers. With 93% of consumers referencing online reviews prior to making a purchasing decision, online reputation management is necessary for your business and we have the best solution! TurnKey Marketing has a team of specialists dedicated to making your online reputation SHINE. Gone are the days of using bots, sign-up for our ORM service and your dealership will get custom responses catered to each and every review 24 hours 7 days a week!
About Our ORM Services
Turning Challenges into Opportunities: Addressing Negative Reviews
While positive reviews are extremely beneficial, negative reviews can pose a significant impact on your business. Negative feedback should be viewed as an opportunity for growth rather than a setback. Promptly and professionally addressing negative reviews is crucial in minimizing their impact and showcasing a commitment to customer satisfaction. Our team is committed to improving your online presence by constructing well-thought-out responses to negative feedback. Your involvement is always appreciated. If you’d like to give feedback, you are encouraged to do so, as 70% of customers are willing to do business again if there is a resolution to their initial concern.
Strengthening Customer Relations through Positive Review Responses
By publicly acknowledging and thanking satisfied customers, you are demonstrating your commitment to customer satisfaction. In addition, responding to positive reviews presents an opportunity to further engage with customers, strengthening the brand-consumer relationship and fostering brand loyalty.
The Dangers of Ignoring Negative Reviews and the Path to Redemption
Ignoring negative reviews can cause a loss of business, negative brand perception, and diminish brand credibility. By proactively addressing negative reviews, you can often lead the conversion of dissatisfied customers into loyal brand advocates.
Building Strong Client Relationships
EFFECTIVE STRATEGY PAIRED WITH YOUR ONLINE PRESENCE
Effective and efficient online reputation management extends beyond review responses! It involves consistently delivering exceptional customer experiences, to both negative and positive reviews which in turn fosters positive word-of-mouth and encourages satisfied customers to leave glowing reviews. By focusing on customer satisfaction and consistently delivering on promises, your business can establish a strong foundation for your online reputation.
Online reputation management plays an indispensable role in the success of businesses. It is no longer sufficient to merely provide excellent products or services; maintaining a positive online presence has become essential! By actively managing both positive and negative reviews, you are enhancing your brand’s credibility, while attracting new customers, and retaining existing ones. In addition, by focusing on building strong client relationships, you can nurture customer loyalty and secure long-term success in an increasingly competitive digital landscape! Embracing online reputation management as an integral part of your overall business strategy should not be neglected. Contact TurnKey Marketing for more information and let us be your voice to success!
Contact TurnKey Marketing for the BEST ORM!
Call (866) 476-7748.
Call today to see how we can help you reach your marketing goals.
Get Started with ORM Now
Want to learn more about our marketing services for your dealership or business?
Feel free to contact us to see more examples of our work and to discuss your marketing.
Get Started with ORM Now
Want to learn more about our marketing services for your dealership or business? Feel free to contact us to see more examples of our work and to discuss your marketing.
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